Team Lead/Investigator, PCRA

Posted on:
February 27, 2022

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 10,700 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness and fairness in all our work.

Bring your excellent leadership, investigative, and communication skills to our team as a Team Lead/Investigator in the College’s Professional Conduct and Regulatory Affairs (PCRA) department.

The PCRA department responds to inquiries from the public about dental concerns, investigates the conduct of dentists, provides support to the College’s Inquiries, Complaints and Reports (ICR) Committee and Discipline Committee in their decision-making roles, and enforces committee decisions.

The Team Lead/Investigator provides leadership to a multidisciplinary team in its investigation of complaints and reports.  In addition to conducting specialized investigations, the Team Lead may also work with the ICR Committee on Incapacity Inquiries. The Team Lead provides direct supervision to team members; promotes collaboration, teamwork and development; and monitors team productivity.  The Team Lead supports the Manager, Investigations in the development and implementation of policies and procedures and in the achievement of strategic goals, objectives and key performance indicators (KPIs). This role reports to the Manager, Investigations.

You are a demonstrated results-driven leader and team player, with excellent analytical, organizational and writing skills, as well as highly developed interpersonal skills, including written and verbal communication. You will have prior investigations experience and knowledge of the regulatory process.

You will be working remotely until further notice.

What can I expect to do in this role?

The key responsibilities of this position include:

Team Lead role:

  • Work with team to achieve goals, objectives, and KPIs, in consultation with the Manager
  • Ensure case management systems are maintained and are accurate and updated in real time  
  • Prepare regular statistical reports to the Manager, including file status, timelines, status of team goals, objectives, targets and KPIs
  • Assist the Manager in the recruitment of team staff, including interviewing and selection
  • Directly supervise team members including: guidance, coaching, development and performance management
  • Develop and coordinate learning and development opportunities for team members
  • Coordinate regular team meetings
  • Actively promote collaboration, teamwork and accountability
  • Assist the Manager in assessing and coordinating team workload and work distribution
  • Participate in strategic planning or other project-related work when required
  • Collaborate with other Team Leads to ensure consistent application of policies and procedures  

Investigator role:

  • Investigate complaints and reports, including occasional attendances at dental offices, collecting documents, records and information, interviewing witnesses and arranging expert opinions
  • Maintain a modest caseload, which may include Incapacity Inquiries and working closely with the ICR Committee in its consideration of Incapacity inquiries
  • Respond to telephone and written inquiries from parties in the process
  • Maintain case files in a secure, organized, accurate and complete manner that is consistent with legislated requirements and timelines
  • Manage case files using the College’s electronic case management system
  • Analyze and disclose investigative materials and prepare file material for the ICR Committee’s consideration
  • Represent the College at the Health Professions Appeal and Review Board, when required
  • Keep abreast of current case law as it pertains to the team’s work
  • Other responsibilities as designated by the Manager, Investigations

What skills and background do I need?

The Team Lead/Investigator requires:

  • Completion of university degree in a related field, or equivalent work experience; LL.B, J.D. or Certified Paralegal is an asset
  • Demonstrated experience and training with various investigative techniques and superior investigation skills
  • Knowledge of the Regulated Health Professions Act (RHPA), related legislation, and administrative tribunal procedures
  • Knowledge of Human Rights law and the Criminal Code is an asset
  • Superior organizational, time management and case management skills, and ability to work well under pressure
  • Strong attention to detail and accuracy, and ability to synthesize large volumes of information and documentation
  • Demonstrated leadership or supervisory experience; including strong communication skills and the ability to lead and motivate others to achieve goals and targets
  • Sound judgment
  • Ability to work objectively and maintain confidentially
  • Knowledge of dental practices is an asset
  • Experience in dealing with human rights issues, sexual abuse and/or boundary violations and capacity related issues, is an asset
  • Fluency in French is an asset

How do I apply?

To apply to this vacancy please submit your resume and cover letter describing why you are interested in this position online at our Careers Webpage located at: by March 2, 2022 at 5 pm.

During the COVID-19 pandemic, our recruitment process will be conducted remotely.

Thank you for your interest; only applicants selected for an interview will be contacted.

The Royal College of Dental Surgeons is an inclusive employer.

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