Manager, Investigations (Conduct and Incapacity)

Posted on:
January 31, 2023

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care

regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is

to act in the public interest by putting patients first. We are committed to transparency,

accessibility, openness and fairness in all our work.

Bring your excellent leadership, investigative, and communication skills to our team as a Manager,

Investigations (Conduct and Incapacity) within our Professional Conduct and Regulatory Affairs

(PCRA) department.

The PCRA department responds to inquiries from the public about dental concerns, investigates

the conduct of dentists, provides support to the College’s Inquiries, Complaints and Reports (ICR)

Committee and Discipline Committee in their decision-making roles, and enforces committee


The Manager, Investigations (Conduct and Incapacity) leads a multi-disciplinary team that

investigates complaints and reports about dentists that raise concerns about conduct (such as

billings, criminal conduct, boundary violations, and/or sexual abuse) or incapacity. The Manager

oversees day-to-day operations in relation to such investigations and is responsible for the

management and coordination of investigative policies and procedures, targets and objectives for

their team.

The Manager, Investigations (Conduct and Incapacity) is a key member of the PCRA leadership

team and contributes to department-wide policy development, strategic planning and continuous

quality improvement initiatives. 

The Royal College of Dental Surgeons of Ontario is seeking a highly driven, results-oriented

candidate with strong leadership skills and an ability to inspire, motivate and develop investigative

staff. The ideal candidate will have management experience in a regulatory setting, including

leading a team with varied skillsets. The candidate will have an in-depth knowledge of

investigations, particularly complex and high-risk ones. They will be skilled in the development

and monitoring of strategic objectives, including the achievement of targets, metrics, and key

performance indicators (KPIs). Flexibility, creativity, and the ability to embrace a risk-based

approach to investigations are key. 


This job will require the successful candidate to work onsite at our Toronto office as needed. As

this position is classified as hybrid, the successful candidate will be required to provide proof that

they are fully vaccinated against COVID-19 (subject to the Ontario Human Rights Code).

What can I expect to do in this role?

Reporting to the Director, PCRA, you will:

 Review and assign complaints and reports to appropriate investigative staff

 Ensure that complaints and reports are investigated effectively and efficiently in

accordance with legislative requirements and departmental policies and procedures

 Identify exceptionally serious matters for interim order consideration

 Work with PCRA Leadership and staff to achieve strategic objectives/targets/key

performance indicators

 Work with PCRA Leadership and staff to review, assess, improve, develop business


 Advise the Director, PCRA on member/file specific issues

 Actively promote a culture of collaboration, teamwork, accountability, and continuous

quality improvement

 Utilize best-practices, data, research and/or evidence to make informed decisions

 Prepare statistical reports for the Director, PCRA

 Analyze statistics and data to identify trends and areas for improvement

 Provide direct supervision to the Team Lead and to the Senior Investigator/Decision Writer,

including training, guidance, coaching, development, and performance management

 Monitor and evaluate staffing requirements and makes recommendations to Director,


 Identify training needs and professional development opportunities for Investigation Team

 Recruit, interview and select appropriate staff for Investigation Team

 Keep abreast of regulatory trends and risks as they relate to investigations through

networking, collaboration, conference and meeting attendance, review of literature, and

review of case law

 Manage and coordinate assigned projects

 Participate in College-wide activities and initiatives as required

 Represent the College externally as required

 Other duties as required


What skills and background do I need?

The Manager, Investigations (Conduct and Incapacity) requires:

 Post-secondary degree and/or equivalent combination of relevant education and


 5 years’ experience in a regulatory setting, including experience in a senior leadership role

is preferred

 Leadership, coaching, mentoring and team-building experience

 Experience in program planning, strategic planning, target setting, and KPI development

 In-depth knowledge of Regulated Health Professions Act and relevant legislation is


 Demonstrated experience in leading a team; ability to work with people, with excellent team

building and interpersonal skills, with high emotional intelligence

 Ability to inspire and motivate others and promote collaboration and teamwork

 Must be a strategic, creative and agile thinker, and must embrace and champion change

 Demonstrated analytical and problem-solving skills; reasoned decision-making

 Proficiency in identifying trends and crafting stories with data

 Proven ability to provide management, guidance and direction to staff, including assessing

training and development needs and performance management

 In-depth knowledge of complex and high risk investigations on issues such as billings,

criminal conduct, incapacity, boundary violations and sexual abuse

 Demonstrated ability to build trust and relationships with both internal and external


 Self-motivated with superior organizational skills, great time management, and ability to


 Excellent oral and written communication

 Sound judgment, professionalism, discretion and ability to maintain confidentiality

 Ability to read and understand legislation and legal documents

 Excellent presentation skills

 Demonstrated experience as an investigator is an asset

 Knowledge of case management/database systems and experience with Microsoft

Dynamics CRM is an asset

 Project Management experience is an asset

 Fluency in French is an asset


Compensation and Benefits  

 Base annual salary between $124,023 to $139,526, commensurate with experience

 Comprehensive vacation plan and benefits package

 Pension Plan, Voluntary Tax Free Savings Account (TFSA*) and Registered Retirement

savings Plan (RRSP*)

How do I apply?

To apply to this vacancy please submit your resume and cover letter describing why you are

interested in this position online via the RCDSO Job Portal located at:

ca/about-rcdso/careers by February 10, 2023 at 5 pm.

Our recruitment process is conducted remotely unless otherwise specified.

Thank you for your interest; only applicants selected for an interview will be contacted.

The Royal College of Dental Surgeons is an inclusive employer.

Accommodation is available upon request under the Ontario Human Rights Code.

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