The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care
regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is
to act in the public interest by putting patients first. We are committed to transparency,
accessibility, openness and fairness in all our work.
Bring your excellent leadership, investigative, and communication skills to our team as a Manager,
Investigations (Conduct and Incapacity) within our Professional Conduct and Regulatory Affairs
(PCRA) department.
The PCRA department responds to inquiries from the public about dental concerns, investigates
the conduct of dentists, provides support to the College’s Inquiries, Complaints and Reports (ICR)
Committee and Discipline Committee in their decision-making roles, and enforces committee
decisions.
The Manager, Investigations (Conduct and Incapacity) leads a multi-disciplinary team that
investigates complaints and reports about dentists that raise concerns about conduct (such as
billings, criminal conduct, boundary violations, and/or sexual abuse) or incapacity. The Manager
oversees day-to-day operations in relation to such investigations and is responsible for the
management and coordination of investigative policies and procedures, targets and objectives for
their team.
The Manager, Investigations (Conduct and Incapacity) is a key member of the PCRA leadership
team and contributes to department-wide policy development, strategic planning and continuous
quality improvement initiatives.
The Royal College of Dental Surgeons of Ontario is seeking a highly driven, results-oriented
candidate with strong leadership skills and an ability to inspire, motivate and develop investigative
staff. The ideal candidate will have management experience in a regulatory setting, including
leading a team with varied skillsets. The candidate will have an in-depth knowledge of
investigations, particularly complex and high-risk ones. They will be skilled in the development
and monitoring of strategic objectives, including the achievement of targets, metrics, and key
performance indicators (KPIs). Flexibility, creativity, and the ability to embrace a risk-based
approach to investigations are key.
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This job will require the successful candidate to work onsite at our Toronto office as needed. As
this position is classified as hybrid, the successful candidate will be required to provide proof that
they are fully vaccinated against COVID-19 (subject to the Ontario Human Rights Code).
What can I expect to do in this role?
Reporting to the Director, PCRA, you will:
Review and assign complaints and reports to appropriate investigative staff
Ensure that complaints and reports are investigated effectively and efficiently in
accordance with legislative requirements and departmental policies and procedures
Identify exceptionally serious matters for interim order consideration
Work with PCRA Leadership and staff to achieve strategic objectives/targets/key
performance indicators
Work with PCRA Leadership and staff to review, assess, improve, develop business
processes
Advise the Director, PCRA on member/file specific issues
Actively promote a culture of collaboration, teamwork, accountability, and continuous
quality improvement
Utilize best-practices, data, research and/or evidence to make informed decisions
Prepare statistical reports for the Director, PCRA
Analyze statistics and data to identify trends and areas for improvement
Provide direct supervision to the Team Lead and to the Senior Investigator/Decision Writer,
including training, guidance, coaching, development, and performance management
Monitor and evaluate staffing requirements and makes recommendations to Director,
PCRA
Identify training needs and professional development opportunities for Investigation Team
Recruit, interview and select appropriate staff for Investigation Team
Keep abreast of regulatory trends and risks as they relate to investigations through
networking, collaboration, conference and meeting attendance, review of literature, and
review of case law
Manage and coordinate assigned projects
Participate in College-wide activities and initiatives as required
Represent the College externally as required
Other duties as required
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What skills and background do I need?
The Manager, Investigations (Conduct and Incapacity) requires:
Post-secondary degree and/or equivalent combination of relevant education and
experience
5 years’ experience in a regulatory setting, including experience in a senior leadership role
is preferred
Leadership, coaching, mentoring and team-building experience
Experience in program planning, strategic planning, target setting, and KPI development
In-depth knowledge of Regulated Health Professions Act and relevant legislation is
preferred
Demonstrated experience in leading a team; ability to work with people, with excellent team
building and interpersonal skills, with high emotional intelligence
Ability to inspire and motivate others and promote collaboration and teamwork
Must be a strategic, creative and agile thinker, and must embrace and champion change
Demonstrated analytical and problem-solving skills; reasoned decision-making
Proficiency in identifying trends and crafting stories with data
Proven ability to provide management, guidance and direction to staff, including assessing
training and development needs and performance management
In-depth knowledge of complex and high risk investigations on issues such as billings,
criminal conduct, incapacity, boundary violations and sexual abuse
Demonstrated ability to build trust and relationships with both internal and external
stakeholders
Self-motivated with superior organizational skills, great time management, and ability to
multi-task
Excellent oral and written communication
Sound judgment, professionalism, discretion and ability to maintain confidentiality
Ability to read and understand legislation and legal documents
Excellent presentation skills
Demonstrated experience as an investigator is an asset
Knowledge of case management/database systems and experience with Microsoft
Dynamics CRM is an asset
Project Management experience is an asset
Fluency in French is an asset
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Compensation and Benefits
Base annual salary between $124,023 to $139,526, commensurate with experience
Comprehensive vacation plan and benefits package
Pension Plan, Voluntary Tax Free Savings Account (TFSA*) and Registered Retirement
savings Plan (RRSP*)
How do I apply?
To apply to this vacancy please submit your resume and cover letter describing why you are
interested in this position online via the RCDSO Job Portal located at: https://www.rcdso.org/en-
ca/about-rcdso/careers by February 10, 2023 at 5 pm.
Our recruitment process is conducted remotely unless otherwise specified.
Thank you for your interest; only applicants selected for an interview will be contacted.
The Royal College of Dental Surgeons is an inclusive employer.
Accommodation is available upon request under the Ontario Human Rights Code.
www.rcdso.org