Director, Dispute Resolution Services (Ministry of Labour, Training and Skills Development)

Posted on:
December 15, 2021

Director, Dispute Resolution Services

Ministry of Labour, Training and SkillsDevelopment

The Ministry of Labour, Training and SkillsDevelopment (MLTSD) welcomes you to apply to this unique and excitingopportunity to be the next Director of Dispute Resolutions Services,where you will make a difference in Ontario’s labour relations environment.

The Dispute Resolution Services Branch providesmediation services to the private, public, and broader public sectors. Thereare more than 16,000 collective bargaining relationships in Ontariocovering approximately 1.8 million workers.

As the Director, you will have a significantprovince-wide impact, working with both employers and labour organizations tofoster labour harmony in Ontario. You will provide strategic leadership,overseeing a team of labour relations mediators in the provision of neutraldispute resolution assistance. Being a senior leader within the ministry, youwill create and foster relations with various internal and externalstakeholders and represent the ministry in labour relations matters. You willbe a champion of diversity and inclusion, constantly promoting ideals ofanti-racism in all business and communications made, fostering an environmentwhere all employees feel included and comfortable in the workplace.

Why work for the Ontario Public Service?

The Ontario Public Service (OPS) is committed tobeing an employer of first choice, creating a positive and inclusive workenvironment.

We offer:

·       A defined benefit pension plan

·       Maternity and parental leave top-up benefits, which include adoptiveparents

·       Comprehensive Health Plan

·       Life and Disability insurance

·       Flexible work arrangements

·       Collegial and professional work culture

·       Career growth and development opportunities across multiple businessareas

·       On-the-job training to support your success in the role.

An effective leader in the Ontario Public Service (OPS) isresponsible, innovative and collaborative. A responsible leader is someone whodemonstrates authenticity, accountability and courage in how they interact withothers. An individual who models ethical behaviour, and who is honest andcapable of making difficult choices. An innovative leader is someone who leadswith common purpose, embraces positive disruption, and has a future mindset. Anindividual who inspires others, values continuous learning and encouragesdevelopment and integration. A collaborative leader focuses on helping othersto grow, drives people-centred outcomes and promotes an environment ofinclusivity. A leader who consistently works to confront bias and systemicbarriers while understanding the importance of creating a more diverse andaccessible workplace.

Diversity, Inclusion, Accessibility and Anti-Racism

The OPS isan innovative, responsive, and accountable public service working with purposeto be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifiedleadership is a top OPS priority, with the goal of parity with the Ontariolabour force for the most underrepresented groups (Indigenous, racialized andpersons with disabilities) by 2025. To advance this goal, the OPS iscollecting socio-demographic information that will help to address potentialbarriers and achieve equity in hiring. 

You are invited to complete the voluntary survey < >and contribute to building a more diverse, inclusive and accessible OPS. If youhave completed the survey since September 28th, 2020, you do not needto complete it unless you would like to change your responses or consent.

The OPS is an accessible employer and offersaccommodation in all aspects of employment, including the recruitment process.

Visit the OPS Anti-Racism Policy < > and the OPS Diversity and Inclusion Blueprint < > pages to learn more about the OPScommitment to advancing racial equity, diversity and inclusion.

What can I expect to do in this role?

Reporting to the Assistant Deputy Minister, youwill:

·       Provide leadership in the strategic and operational planning of DisputeResolution Services and Grievance Mediation for the Province

·       Provide strategic and innovative leadership in the provision of labourrelations matters

·       Leverage talent and build a high-performing, inclusive, diverse andanti-racist environment

·       Foster effective mutually respectful relationships with key stakeholdersand partners

·       Exercise delegated ministerial authority to appoint conciliators,mediators, and arbitrators, issue no- board reports, make referrals to theOntario Labour Relations Board and authorize final-offer votes

·       Chair the Labour Management Advisory Committee

·       Provide advice and assistance to the Minister, Deputy Minister and otherstakeholders in matters related to dispute resolution and labour relationspolicy

·       Build and maintain jurisdictional relationships to develop mediatortraining, including consistent application to dispute resolution between unionsand employers that operate in multi-jurisdictions

How do I qualify?

Senior Inclusive Leadership

·      You havedemonstrated the ability to lead and motivate a high-performing team to achievequality and timely results, incorporating the principles of inclusion,diversity, anti-racism and accessibility

·      You are acourageous innovator who challenges the status quo and fosters an environmentwhere new ideas are valued, and team members are empowered to be their best

·      You haveproven skills to manage and guide managers and staff in the delivery ofexceptional labour relations services

·      You have atrack record of championing the adoption of innovative methods and technologiesthat drive true transformative business practices and solutions

Job Specific Knowledge and Experience

·      Demonstratedin-depth knowledge and understanding in the following areas:

o    Labour relations laws and relatedstatutes, including the Ontario Labour Relations Act, Hospital Labour DisputeArbitration Act, Ambulance Services Collective Bargaining Act, School BoardsCollective Bargaining Act, Crown Employees Collective Bargaining Act, TorontoTransit Commission Labour Disputes Resolution Act and Colleges CollectiveBargaining Act, to exercise delegated authority and to provide interpretationand advice to ministry executives and the Minister on sensitive issues ofeconomic and political significance/sensitivity

o    Administrative law and relatedconcepts, including procedural fairness and the role and responsibilities ofthe government in administering legislation to mitigate risks and respond tovarious labour relations issues impacting the Province

·      You haveextensive knowledge of, and experience with, the collective bargaining processand its complexities, and demonstrated understanding of the structure andorganization of unions

·      You haveexpertise and credibility in the field of labour relations and demonstratedknowledge of labour relations principles, practices and economics, and currentdevelopments, trends and new/innovative approaches to dispute resolution

·      You havedemonstrated financial acumen, and knowledge of human resource policies,financial and administrative practices, and strategic and operational planning

Stakeholder Relations and Political Acuity

·      You havedemonstrated expertise in developing and sustaining effective partnerships withkey stakeholders

·      You havestrong relationship management skills and demonstrated ability to influencecollaborative behaviours amongst staff, peers and stakeholders

·      You havestrong negotiation and conflict management skills to navigate potentialconflicts and facilitate solutions amongst stakeholders with divergentperspectives; build credibility with the labour relations community; provideadvice, direction and support to mediators; and effectively influence others tofind collaborative solutions to complex labour issues

·      You have ahigh degree of political acuity to provide strategic advice to ministryexecutives and senior officials

Bonus info section:

·      The OPS usesmultiple methods to assess candidates for executive positions; these mayinclude resume screening, interviews, assignments, psychometric assessments,simulations and reference checks.

OPS COVID-19 Safe WorkplaceDirective

Effective October 1, 2021,the OPS COVID-19 Safe Workplace Directive requires all Ontario Public Serviceemployees to provide proof they are fully vaccinated, meaning they are fullyvaccinated as defined by the Ministry of Health (refer to: COVID-19 Fully Vaccinated Status inOntario) (, including 14 calendar days have passed since receiving theirfinal dose of the COVID-19 vaccine.

Employees who do not provideproof of full vaccination will be deemed ‘not vaccinated' under the Directiveand will be required to attend a vaccine education program and undergo regularrapid antigen testing. Employees who are not vaccinated under the policy with avalid medical exemption will not be required to attend a vaccine educationprogram but must undergo regular rapid antigen testing.

Location: Toronto, ON

Salary range: $130,930 -$175,070 Per Year

Job Term: Permanent

How to apply:

Please apply online, only, by Friday,January 14, 2022, by visiting Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you requireaccommodation in order to participate in the recruitment process, please contact the Executive Recruitment Unit at Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer.Accommodation will be provided in accordance with Ontario’s Human Rights Code.

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